No Bullsh!t Leadership

347. How To Wildly Exceed Your People’s Expectations: The psychological contract

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Apr 22, 2025
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INSIGHT

Understanding Psychological Contract

  • The psychological contract is an implied, unwritten understanding between employer and employee beyond the formal contract.
  • It defines mutual expectations but varies individually and can change frequently.
INSIGHT

Psychological Contract Evolution

  • The psychological contract evolved from fair work for pay to include health, promotion, development, autonomy, and work-life balance.
  • Post-COVID, flexibility and meaningful work have become core unspoken expectations despite unchanged formal contracts.
ANECDOTE

Different Views Behind Same Contracts

  • Two employees with identical roles and pay may have vastly different psychological contracts based on previous salary and circumstances.
  • One feeling undervalued from a pay cut, the other feeling rewarded from a pay increase, impacting their motivation.
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