Keeping people happy…it seems to be a constant focus for leaders at all levels, and it spawns all sorts of cultural ills.
But the worst part is that, for all the time, money and energy that goes into trying to crack that nut, most leaders miss the mark… to be honest, the vast majority of leaders aren’t even aiming at the right target.
You could work tirelessly, every day for the rest of your career, to try to exceed your people’s expectations… and not even move the needle.
One of the main reasons for this is that you may be blissfully unaware of the role that the the psychological contract plays in your people’s job satisfaction.
Today, I want to put people’s unspoken expectations into context… to give you an understanding of the PC… and to give you some ideas for how where to start.
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