Leadership and Regional Expansion of DocDoc with Grace Park

Aug 10, 2019

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Grace Park, co-founder & president of DocDoc joined us in a conversation about leadership and regional expansion of DocDoc in Asia. Grace started the conversation, narrating her background as a military officer with the US army and how she moved subsequently from a military career into a business executive in notable healthcare companies. Grace shared the backstory behind the founding of DocDoc as a leading patient intelligence company from her perspective and offered her perspectives in how she utilized her experience to expand DocDoc regionally across Asia. Last but not least, Grace offered her thoughts on leadership and the importance of how to lead teams to success in different settings.

Editor's note: This interview was conducted in June 2019, and recently DocDoc has raised their series B funding of US$13M.

Here are the interesting show notes and links to the discussion (with time-stamps included):

Grace Park (Facebook, LinkedIn), co-founder & President of DocDoc [0:19]
- How did you start your career? [1:12]
- Before Docdoc, you have been taken senior executive roles in medical and healthcare sector with Bristol-Myers Squibb and Medtronic, can you talk about what you have done in these companies and how that experience shapes the way in how you operate in Asia Pacific markets? [4:15]
- In your career journey, what are the interesting life lessons you can share with my audience? [6:34]
DocDoc & Perspectives on Regional Expansion of Digital Healthcare in Asia Pacific [8:08]
- I am curious to know the backstory of Docdoc from your perspective given Cole has offered the same story in an earlier episode. Can you articulate the founding story from your perspective and how did that translate to founding of Docdoc? [8:24]
- Let's help our audience to refresh their understanding of the company DocDoc, can you describe the company and its vision and mission? [12:44]
- What is your current role and coverage as the President of DocDoc? [15:34]
- What keeps you awake at night or gets you excited every morning about DocDoc’s mission? [16:35]
- Given DocDoc focus on to be the leader in patient intelligence, how do you build the trust and bringing the doctors in DocDoc’s network? From your engagement with the doctors, what are the doctors’ major pain points as providers of medical care in the entire healthcare supply chain?[17:56]
- You have led in expanding DocDoc’s business across Asia Pacific, can you talk about how you think strategically on the go to market and build the right teams to expand into countries such as Korea and Hong Kong? [21:56]
- What are the most interesting lessons you have learned in working in a startup environment with DocDoc? What will you have done differently? [23:15]
Leadership [25:37]
- I understand that you are a great student on leadership. What are the books in leadership which have inspired you and further your thinking on the subject? [26:09]
  - Viktor Frankl's "Man Search for Meaning"
  - Warren G Bennis "On Becoming a Leader"
  - Ron Heifetz "Leadership without Easy Answers"
- You have an interesting career before Harvard Business School in the US military, and you were based in Korea as an officer, how did the experience shape you as a leader in the military and subsequently in the corporate world? [28:50]
- In your opinion, what are the most important traits for a leader? [32:40]
- Do you think that a team learn more by going thru a crisis than going thru the regular motion of the day? [33:40]
- Do you see a difference between a manager and a leader? [35:13]
- Can you talk about your style of leadership and how did it come about? [36:18]
Closing [38:22]
- Can you recommend a book or movie or podcast or anything which recently made an impact to your work and personal life? [38:35]
  - Grace's recommendations: Eric Topol, "Deep Medicine" and two articles: (a) Tampa Bay Times, "Heartbroken" and NY Times "Listen to What Doctors in 'times of crisis' said behind doors"
- How can my audience find you? [41:13]

Podcast Information:

The show is hosted by Bernard Leong (@bernardleong & weibo) until 30 June 2019 and are sponsored by Ideal Workspace (Twitter, Facebook and LinkedIn) with their new Altizen Desk (Twitter, Facebook, Medium). Sound credits for the intro music: Taro Iwashiro, "The Beginning" from Red Cliff Soundtrack and this episode is edited by Carol Yin, and co-produced by Carol Yin and Bernard Leong. This episode is recorded and produced in June 2019.