Think Fast Talk Smart: Communication Techniques 135. Rethinks: The Personal and Professional Power of Emotional Awareness
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Mar 26, 2024 Celine Teoh, a facilitator at Stanford Graduate School of Business and CEO coach, emphasizes the importance of emotional awareness in personal and professional interactions. She argues that feelings serve as vital data for decision-making. Teoh discusses techniques for improving communication by fostering empathy and connection, particularly in the workplace. The conversation also highlights conflict resolution strategies, including the value of supportive communication and emotional clarity, showing how emotional engagement can transform relationships.
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Influence Line Experience
- Celine Teo consistently ranked low on an influence line exercise in the Interpersonal Dynamics course.
- Through feedback and adaptation, she diversified her communication style, gaining agency.
Check-in with Feelings
- Start meetings with a check-in, asking each person to share one feeling word and a sentence explaining why.
- This shifts interactions from functional roles to personal connections, fostering empathy.
Feelings as Data
- Use a feelings chart to identify specific emotions rather than broad labels like "sad" or "mad".
- This granular data allows for more effective responses and reframing.
