Bill Faeth Unfiltered How To Transform Your Guest Experience with Sam Rubin
Bill welcomes Sam Rubin, the founder of the top luxury concierge service, DONE Concierge Service, based in Park City. Sam shares his journey from the restaurant business and email marketing in Huntsville, Alabama, to managing a high-end ground transportation company and luxury concierge service. Sam discusses the importance of exceptional guest services, such as personalized grocery deliveries and transportation, and how they can elevate short-term rental experiences. He emphasizes the value of building relationships over transactions and offers practical tips for property managers to implement similar services. The episode also highlights how these premium services can transform guest impressions and lead to increased bookings and revenue.
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00:00 Introduction to Bill Faeth Unfiltered
00:14 Revolutionizing Bookings with StayFi
01:10 Exclusive Offer: 50% Off StayFi
01:50 Special Guest: Sam Rubin
02:41 Sam Rubin's Journey to Park City
08:03 From Uber Driver to Luxury Transportation
11:03 Navigating COVID with Tony Hsieh
15:29 Expanding Services with Abode
18:16 Launching DONE Concierge Services
19:39 Catering and Family Meals for Large Groups
20:15 The Importance of Connections in Service Delivery
21:30 Enhancing Guest Experience with Personalized Services
22:11 Innovative Grocery Delivery Solutions
27:13 The Impact of First and Last Impressions
29:29 Starting Concierge Services: Tips and Advice
31:21 Monetizing Additional Services
37:07 Conclusion and Final Thoughts
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On STR Unfiltered, Bill Faeth breaks down the ins and outs of short-term rental hosting, giving listeners actionable advice that they can use to take their businesses to the next level.
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