🎤Head to Turkey for some wise insight in “The one with the 1% Diamond Insight” CX Passport E59 Gürol Kurt🎧

👉Don't focus on NPS. focus on experience

🌍Variance in NPS scores across geographies

💁‍♂️Retail Self service appetite vs desire for assistance across the globe

☕Urban vs rural approach to Customer Experience in Turkey

🔧Don't worry about the score. Close the loop!

✌Being a global tourist is one of the most important paths to peace

🤩What it's like to live in Turkey, one of the most sought after tourist destinations in the world

👂How to hear customers' voices BEYOND the survey

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Website: alternacx.com/

"The one with the 1% Diamond Insight" - Gürol Kurt E59