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The main challenge with ERP is that it cannot address 100% of your organization's needs, no matter how good it is. There will always be company-specific needs such as reporting or KPIs. There are also likely to be several integrations that you might require, such as integrating your inventory forecasting, demand planning system, or e-commerce. These integrations and reporting requirements will drive changes to your core ERP functionality, such as exposing additional data fields through interfaces or screens. While customizations provide great flexibility to tailor the experience to your needs, over-customizing could fire back due to increased technical debt and maintenance.
In today's episode, we invited a panel of cross-functional experts for a live interview on LinkedIn who brings significant expertise to discuss the customization of ERP systems and the resulting nightmares because of it. We covered many grounds in this episode, including the difference between configuration, customization, and integration. We also discussed when customization makes sense and when it could be overkill and why customizing the ERP system is so difficult.
For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.
WBSRocks: Business Growth with Enterprise Software and Digital Transformation