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Prototype Failure
- Jaclyn Perrone recounts a user research mishap where a prototype failed during a convenience store test.
- Lack of internet access in a foreign country prevented the tablet prototype from functioning, forcing them to use sketch files.
Preparedness vs. Improvisation
- Prepare for user research by anticipating potential failures, like technical issues or participant confusion.
- Develop improvisation skills to adapt when unexpected situations arise, keeping the focus on the participant.
Focus on the User
- Focus on the interviewee and be receptive to their feedback, especially when encountering unexpected issues.
- Adaptability is key in user research, as participant reactions can reveal unforeseen problems with the prototype.