Ep184: Architecting agentic AI systems - Technical insights for ISVs

Straight from re:Invent 2025, technology leaders from C3 AI, nCino, New Relic and Vercel reveal learnings, best practices and predictions for the future of Agentic AI.

Topics Include:

• Four technology executives introduce their companies' AI innovations in fintech, cloud, enterprise software, and observability.
• Vercel built agents for code reviews, infrastructure optimization, and across finance, sales, and support functions.
• C3.ai deploys enterprise AI applications from scratch to production in six months for Fortune 500s.
• New Relic provides observability for AI systems and built agents that resolve infrastructure issues in real-time.
• Vercel's agents improve code quality by incorporating security and framework best practices into AI-generated output.
• C3.ai partnered with Department of Defense to autonomously produce mission-critical intelligence assessment reports from data.
• Industry shifted from copilots everywhere to agents that actually own outcomes and land the plane.
• New Relic moved beyond natural language translation to agents that execute actions and resolve issues autonomously.
• Panel debates whether Model Context Protocol or broader ecosystem approaches better enable agent interoperability and communication.
• Autonomy requires accountability: agent decisions must be explainable with traceable steps and replay capabilities built-in.
• Governance and security should be prerequisites for acceleration, not impediments—a critical mental model shift needed.
• Many enterprises struggle with process bottlenecks preventing them from harnessing high-quality agents despite having technology.
• Financial services must carefully balance where human discretion remains essential versus where agent autonomy justified.
• Will Jung envisions deeply continuous context enabling banks to deliver truly personalized insights without appearing creepy.
• Suraj Krishnan predicts agents will own outcomes by 2026, coordinating tools and other agents to achieve goals.

Participants:

• Panelist: Merel Witteveen, SVP of Operations, C3.ai
• Panelist: Will Jung, Chief Technology Officer, nCino
• Panelist: Suraj Krishnan, GVP of Engineering, New Relic
• Panelist: Aparna Sinha, Senior Vice President, Product, Vercel
• Moderator: Olawale Oladehin, Managing Director, NAMER Technology Segments (Enterprise, ISV, DNB, and Model Providers), Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/