#111—Tobias Dengel: Voice Technology: Unlocking Efficiency and Evolution

Feb 23, 2024

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Tobias Dengel is President of WillowTree, a TELUS International Company. WillowTree designs and builds digital experiences for the world’s largest brands, and they sit at the forefront of this breakthrough. Tobias understands voice technology's profound, wide-ranging implications for every industry, including marketing, healthcare, hospitality, manufacturing, media, and more. He counsels leaders in all these fields about how their companies must adapt to the coming age of voice.

He is the recent author, with co-author Karl Weber, of THE SOUND OF THE FUTURE : The Coming Age of Voice Technology, a dive deep into the sweeping changes we can expect as voice technology gains traction.

Tobias’ insights will really open up your imagination around the future of human-machine communication, particularly around how voice technology, accelerated by recent developments in AI, have the potential to radically alter the way we live and how companies do business.

In this podcast, he shares:

How voice technology offers a significant advantage in communication efficiency, and will drastically improve productivity across our lives and many sectors
Why this efficiency applies more to humans communicating to machines and not the other way around
How our interactions with machines will transition from being uni-modal to multi-modal with machines reacting in real-time to our requests in multiple formats.
What individuals can expect will change with everyday tasks and jobs, and for business leaders—where to anticipate opportunities for adoption of voice technology in their company.
How this next technological revolution will mirror the smartphone one in many ways—and how it’ll differ

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Episode Timeline:

00:00—Highlight from today's episode
1:19—Introducing Tobias + the topic of today’s episode
3:09—If you really know me, you know that...
4:19—What's your definition of strategy?
5:21—Why is voice an advantage over other forms of communication?
9:25—What has changed about voice recognition software over time, and how does that lead us to today with Gen AI?
13:14—Could you talk to us about the various modes of communication, particularly humans vs. technology?
15:47—Who do you think will winning or losing across industries as voice tech takes over?
15:18—What are the first steps someone should take in pursuing new ideas?
18:04—Where should people start to identify where a business might implement voice technology?
27:55—How can people follow you and continue learning from you?

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Additional Resources:

Personal site: https://www.tobiasdengel.com/
LinkedIn: https://www.linkedin.com/in/tobiasdengel
Twitter: twitter.com/tobiasdengel

Thank you to our guests, thank you to our executive producer, Karina Reyes, our editor, Zach Ness, and the rest of the team. If you like what you heard, please follow, download, and subscribe. I'm your host, Kaihan Krippendorff. Thank you for listening.