Brad Cleveland is an author, speaker, & consultant focused on customer strategy/management. He has worked across 45 states & in 60 countries for clients as diverse as AMEX, Apple, USAA, University of California, & the US/Canadan/Australian governments.

Brad is author of "Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results" and "Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience".