In this episode, we join the Auscontact Annual Webinar Series themed Connected for Impact - a celebration of how people, technology and purpose come together to shape the future of customer service.

Coinciding with Customer Service Week, this conversation shines a light on the incredible impact of frontline professionals - the empathy they show, the problems they solve and the meaningful connections they create every day.

Shelley shares her insights on the thought-provoking topic of The Expectations Trap: Breaking Barriers to Real Connection, inspiring practical ideas and new perspectives for businesses to take forward.

Connect with Auscontact: https://www.auscontact.com.au/

Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠

Work with Shelley: ⁠⁠https://shelleyflett.com ⁠

Shelley books: https://www.shelleyflett.com/shop

#265. Shelley partners with Auscontact to talk about the expectations trap