Enterprise AI Innovators Turning Process into Product with Wolters Kluwer EVP & CIO Mark Sherwood
Oct 15, 2025
Mark Sherwood, EVP and CIO at Wolters Kluwer, leads transformative AI efforts in product development and operations. He discusses revolutionary changes like automating standard operating procedures, reducing weeks of work to minutes. Sherwood elaborates on enhancing contract management by surfacing risks and suggesting rewording. He emphasizes a pragmatic AI strategy, prioritizing real business challenges and productivity gains. Looking ahead, he predicts AI agents will work alongside humans, enhancing collaboration while preserving uniquely human roles.
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190-Year-Old Firm Driving Professional Workflows
- Wolters Kluwer is a 190-year-old Netherlands-based firm with ~21,000 employees and over 100,000 customers.
- The company serves health, tax, legal, corporate performance, and financial professionals worldwide.
AI Is Now Core To Product Revenue
- Wolters Kluwer now gets over half its revenue from AI-enabled products.
- They embed domain expertise to deliver precise, context-aware answers rather than generic search results.
Balance Hype With Problem-Centric Use
- AI sits between overhype and underhype: vendors may oversell while capabilities are still expanding.
- Treat AI as a tool to solve specific problems, not a solution in search of a problem.
