Harris | #WeAreHarris | Understanding Who We Are
Episode 04 - Acquisition Q&A Panel
Feb 14, 2020
Discover the intriguing strategies behind acquiring new businesses and the critical importance of customer retention. Delve into the challenges and opportunities in the healthcare sector and learn how to assess investments effectively. The discussion also highlights employee feedback on platforms like Glassdoor, tackling compensation concerns and initiatives to enhance satisfaction. Additionally, explore the complexities of fairness in organizational pay and the hurdles leaders face in managing compensation amidst rapid growth and multiple acquisitions.
17:54
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Quick takeaways
- High customer retention reveals strong loyalty, making businesses with zero attrition rates prime targets for acquisitions.
- Open discussions about compensation can address perceptions of unfairness, improving employee morale and retention in the long term.
Deep dives
The Importance of High Customer Retention
High customer retention is a critical factor when considering acquisitions. Businesses that maintain a zero attrition rate indicate strong loyalty and satisfaction among their customers, making them attractive for acquisition. The discussion emphasizes the significance of understanding why certain companies can retain their clients while others face challenges. A focus on long-term value delivery contributes to sustained customer relationships, which is essential for growth and stability.
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