238. Cultivating a Culture of Automation at Banner Health

On this podcast, Brad Hairston speaks with Suzi Dack, Sr. Director, IT Business Applications at Banner Health, who explains how her organization is keeping intelligent automation on the forefront of every thing they are doing to advance patient care.

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Here’s what we talked with Suzi about: 

*How Banner Health has built out their intelligent automation team

*Automation success stories

*Celebrating automation successes with bot “birth announcements”

*Keeping intelligent automation on the radar with the executives

*The most impactful intelligent skill added to the automation program

*How Banner Health measures and communicates automation benefits

*How Banner Health has leveraged a Blue Prism implementation partner

*Advice for automation leaders looking to scale their program

*How Banner Health is bringing healthcare providers together to share automation best practices

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