Episode #3 - Greg Porlier Talks how to get money BACK from Vendor Central! The Backup report. Overcharges in Co-op fees, Chargebacks, Shortages, Price Claims and how to fight them.
Aug 22, 2023
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Greg Porlier, expert in navigating Amazon's Vendor Central, talks about chargebacks, shortage claims, and hidden costs of Amazon contracts. They discuss strategies for disputing shortage claims, recovering missed revenue, and a comparison between Vendor Central in the US and Europe.
Identifying and resolving chargebacks in Vendor Central is crucial for brands to protect their revenue and bottom line.
Brands can reduce the risk of chargebacks and potentially recover lost funds by being proactive and addressing issues identified in backup reports in Vendor Central.
Deep dives
Understanding Chargebacks and Disputes in Vendor Central
Chargebacks and disputes in Vendor Central can have significant financial implications for brands. There are various types of chargebacks, such as shortage claims, price claims, and co-op fees and deductions. These chargebacks can result in financial losses for brands. It is crucial for brands to identify the issues, determine which ones can be resolved, and take appropriate steps to prevent or dispute chargebacks. By staying proactive and effectively managing chargebacks, brands can protect their revenue and bottom line.
Strategies to Protect Against Chargebacks
To protect themselves against chargebacks in Vendor Central, brands need to pay close attention to certain areas. For example, they should ensure that they comply with packaging and labeling guidelines set by Amazon to avoid chargebacks related to this area. Brands should also be diligent in providing the necessary documentation, like proof of delivery, during the dispute process. Additionally, regularly reviewing backup reports in Vendor Central can help identify erroneous co-op fees and deductions charged by Amazon. By being proactive and addressing these issues, brands can reduce the risk of chargebacks and potentially recover lost funds.
Evaluating Service Providers and Differences in Vendor Central
When evaluating service providers like software companies or agencies for dealing with Vendor Central chargebacks and disputes, brands should consider a few key factors. Firstly, brands should determine the level of control they desire over the disputing and recovery process. Some companies provide software tools to automate the process, while others offer more hands-on services. Brands should also consider the cost structure, as commissions for recovery services can vary. Additionally, it's important to evaluate the success rates and track record of service providers in effectively recovering funds. Finally, the differences between Vendor Central in the US and overseas, like in Europe, should be considered, as these differences can impact the support and resources available to brands.
Unlock the secrets of navigating Amazon's Vendor Central with the Online Selling Partner Podcast.
Join host Isaiah Fritz and expert Greg from Baros International as they delve deep into chargebacks, shortage claims, and the hidden costs of Amazon contracts.
Discover tips on self-certification, preventing chargebacks, and more.
Perfect for Amazon 1P vendors looking to streamline operations and maximize profits.