The ROI of a CSM with David Apple, Notion

David Apple, Head of Customer Success & Sales at Notion (and former VP of Customer Success and Sales at Typeform) is this week’s guest on The SaaS Revolution Show. In this episode he shares his experience building out the customer success function at two top SaaS companies: Typeform, and now Notion. He was the first customer success hire at Notion, so he shares some valuable insights on how to get started with customer success, how to decide what to prioritise and focus on, in the early days as a team of one.       Check out the other ways SaaStock is helping SaaS founders move their business forward:  🇮🇪 SaaStock Europe: 14-15 October 2025 | Dublin, Ireland Book tickets: https://saastock-europe.com/tickets/ 🇺🇸 SaaStock USA 2025: April 2026 | Austin, Texas Book tickets: https://saastock-usa.com/ 🤝 SaaStock Founder Membership: A private members group of B2B SaaS founders between $100K - $10M ARR who are committed to growth and helping others (https://www.saastock.com/founder-membership/) 🌎 SaaStock Local: Monthly meet-ups in cities all around the world, bringing together SaaS enthusiasts and experts to discuss the most pressing topics in SaaS (https://local.saastock.com/home)