079: Make Your Organization GREAT; Shane Green

How to make your organization GREAT, with Shane Green Shane Green, A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and works in multiple industries to transform your employees’ mindset, experience, and habits to improve customer experience, employee retention, and organizational performance. As a catalyst for the modern service economy, Shane Green and his team inspire companies and their people to move beyond the mundane and out of status quo so they want to exceed the expectations of their internal and external customers. His tips to become more culturally aware are: If your organization has values (and yes, it has values), make sure those values carry meaning to the people working in your organization. And you know what? Fresh them up while you're at it. You'll be surprised how much that will mean to them. Select the right people for your organization. Both for your sake and for their sake. It will take more time, but in the end, it will get you the right people on board and will save you a ton of money avoiding hiring the wrong type of people. What does the first day of work look like for someone new in your organization? Make it an experience rather than a procedure they need to go through. Make them :) at the end of the day. Interview Links Links that are mentioned in this episode: Email: shane@shgreen.com Get the book Culture Hacker here