Building your LeaderBrand - Personal Branding, Digital Marketing, Sales, Leadership & Entrepreneurship for Expert Business Owners & Executives. How to Amplify ❤️ your Referrals, with Stacey Brown-Randall
If you're building an expert business, you already know that referrals are the lifeblood of sustainable growth. What you might not realize is that 60% of revenue in healthy consulting businesses comes from referrals - yet most of us are doing it wrong. We're either constantly asking (which feels needy) or hoping great work alone will generate referrals (it won't). This episode breaks down a systematic approach that transforms how you think about and generate referrals.
Three Key Areas We Explored
🎯 The Problem with Asking for Referrals Stacey explains why the traditional "just ask" approach creates two major problems. First, it puts you on a hamster wheel - you have to keep asking forever because the ask becomes the trigger. Second, it psychologically burdens the person you're asking by adding work to their already full plate and forcing them to manufacture something that doesn't naturally exist.
💡 The Five-Step Framework for Existing Referral Sources We dove into Stacey's proven system for getting more referrals from people who already refer you. The framework covers identifying your existing referral sources, creating a proper thank-you process, developing a 5-7 touchpoint plan over 12 months, using specific language that plants referral seeds, and systematizing the process so it actually happens consistently.
🔄 Creating a Referable Client Experience The conversation shifted to Stacey's new book focus - making sure you're actually referable before trying to generate referrals. She breaks down the client experience into three stages (new, active, alumni) and explains the formula: great work + relationship-building touchpoints = referable experience. The key insight? How your clients feel while working with you matters more than the results you deliver.
Three Actions You Can Take Right Now
📝 Map Your Current Client Journey Take out a piece of paper and map every touchpoint from when someone says yes to working with you until they're done. Mark each touchpoint with a "W" for work or "R" for relationship-building. Most businesses will find they have mostly W's and need to add more R's - aim for about 20% relationship touchpoints.
🔍 Identify Your Existing Referral Sources Go back through your last three years of clients and list where each one heard about you. Any name that appears is a referral source - this becomes your "list of gold." These people are usually closer to your next clients than you are, making them your lowest-hanging fruit for generating more referrals.
📚 Get the Books Start with "Generating Business Referrals Without Asking" to work with your existing referral sources, then move to "The Referable Client Experience" to systematize how you make clients feel. Both books include practical frameworks you can implement immediately rather than just theory.
Stacey's Website : https://staceybrownrandall.com/
Stacey's Book : https://amzn.to/4p75yrD
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