Kelli, a dedicated nurse at a top teaching hospital, shares her insights on the critical communication breakdowns impacting patient care. She discusses the pervasive resentment stemming from these issues, sparking a conversation about transparency and effective collaboration among medical staff. The hosts guide her through strategies for enhancing teamwork, emphasizing personal connections and relationship-building in the high-stakes healthcare environment. Together, they explore how empowered communication can lead to better outcomes for both patients and healthcare professionals.