TED Talks Daily Fixable: Kelli - “How do I deal with a communication breakdown?"
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Apr 23, 2023 Kelli, a dedicated nurse at a top teaching hospital, shares her insights on the critical communication breakdowns impacting patient care. She discusses the pervasive resentment stemming from these issues, sparking a conversation about transparency and effective collaboration among medical staff. The hosts guide her through strategies for enhancing teamwork, emphasizing personal connections and relationship-building in the high-stakes healthcare environment. Together, they explore how empowered communication can lead to better outcomes for both patients and healthcare professionals.
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Miscommunication Leading to Patient Anxiety
- Kelly, the nurse, shared a story about a patient whose NPO order caused anxiety due to lack of communication.
- An attending physician, surprisingly, collaborated with Kelly to directly address the patient's concerns.
Positive Doctor-Nurse Relationship
- Kelly highlighted a positive relationship with a physician assistant who makes an effort to connect personally.
- This personal connection strengthens their communication, leading to better patient care.
Formalize Introductions
- Anne suggested formalizing introductions for new staff to improve communication.
- This structured approach can help build rapport and avoid negative assumptions.