The P.T. Entrepreneur Podcast EP250 | 2 Things My Trip To Disney Taught Me About Business
Dec 17, 2019
22:58
Just got back from Disney, and man, it's fascinating how they operate. I soaked up a ton and wanted to share a couple of huge takeaways from their playbook that you can plug straight into your cash practice. We're talking about customer experience on a whole other level.
π Key Takeaways:
- Disney's obsession with attention to detail is off the charts, right down to themed bathrooms. In your practice, this means sweating the small stuff: communication, environment, and every patient touchpoint.
- They masterfully turn "pits" (bad experiences) into "peaks" (memorable positive moments). Think about how you can transform a negative situation for a client into an opportunity to wow them and build loyalty.
- Creating a consistently amazing customer experience isn't just nice, it's how you build a bulletproof business that people rave about, just like Disney.
π§ Pro Tip:
Focus on the micro-experiences within your practice. Like Disney, make every detail count and be ready to turn any negative into a surprising positive. That's how you create raving fans.
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