The Dental Brief Podcast Dental Virtual Assistants: Smarter Staffing for Your Practice in 2026
Nov 26, 2025
Bob Lachance, founder of REVA Global Medical, dives into the world of virtual staffing tailored for dental practices. He discusses how Medical Virtual Professionals (MVPs) are alleviating administrative burdens, enhancing operational efficiency, and improving staff retention. Bob reveals common bottlenecks in dental workflows, particularly concerning insurance and the challenges of post-COVID staffing shortages. He also debunks myths around compliance and training, showcasing the cost-effectiveness and revenue potential of integrating virtual assistants into practices.
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Similar Workflows Across Practices
- Bob Lachance noticed dental and medical workflows are very similar across practices.
- That similarity lets standardized virtual staffing solutions scale effectively across clinics.
Map The Four Patient Phases
- Break the patient journey into four phases: before, arrival, during, and after the visit.
- Map tasks and bottlenecks in each phase to decide what to outsource or improve.
Use Trained MVPs For Insurance Tasks
- Use trained Medical Virtual Professionals (MVPs) for insurance verifications and prior authorizations.
- Deploy MVPs to reduce onboarding time and errors that hurt practice profitability.