CX Passport The one with CSX (Customer SERVICE Experience) - Alex Mead E61
What's on your mind? Let CX Passport know...
đ€If Customer Experience is so broken, whatâs the one thing to fix it? Find out in âThe one with CSX (Customer SERVICE Experience)â with Alex Mead in CX Passport episode 61đ§
đŁWhat's wrong with customer experience today?
âWhatâs the 1 thing to fix it?
đ§”Two main threads of Customer Experience
đ€ŹCustomer SERVICE Experience (CSX) is still so broken
đČFixing parcel delivery when 1 in 5 deliveries (20%!) resulted in a phone call
đLiving the employee's experience to understand customer experience
đSHOW leaders the actual customer experience
đThe evolution of customer experience across 30+ countries
đAh...Grand Cayman
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
Alex Mead: www.linkedin.com/in/alexmead/