Building a Client-First Remodeling Business

Sep 4, 2025

Ask episode

Chapters

Transcript

Episode notes

In this episode of Remodelers on the Rise, Kyle chats with Audra Gossage, a remodeler who shares how her team builds trust with trade partners, prioritizes communication, and creates a client-first remodeling experience from start to finish. From clear process documentation to empowering clients with good design and honest pricing, you’ll hear how Audra leads her business with both intention and care. If you want to run a business that clients love and trade partners rave about, this conversation is for you.

-----

Want to keep in touch with past clients and prospects without the hassle of writing content yourself? That’s exactly what Remodelers AutoPilot does — each month you get a done-for-you email newsletter and social media posts, ready to send.

-----

Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights!

-----

Takeaways

Remodeler's Autopilot helps maintain client relationships. Building trust with trade partners is essential for business success. Technology like Builder Trend can streamline operations. Job costing is crucial for understanding project profitability. Separating client deposits from operating funds is vital. Hiring the right team members is key to business growth. Using DISC profiling can improve hiring decisions. Transparency in pricing builds trust with clients. A focus on client experience can set a business apart. Effective communication reduces client inquiries and enhances satisfaction.

-----

Chapters

00:00 Introduction and Background 03:43 Audra's Journey into Remodeling 08:26 The Evolution of LTD Builders 11:28 Building Relationships with Trade Partners 19:12 Embracing Technology in Business 23:46 Financial Management Insights 28:47 People and Sales Strategies 28:55 Fortune Favors the Bold 31:45 Building a Strong Team 41:58 Sales Strategies in Construction 50:12 Client Experience as a Competitive Advantage