ServiceNow Series E06: Jared Laethem, Founder and CEO of DotWalk

Today's guest is Jared Laethem, Founder and CEO of DotWalk in California. DotWalk is on a mission to make complicated upgrades a thing of the past. DotWalk provides the only AI-powered solutions that run natively in ServiceNow to do the work that humans shouldn’t so that you can focus on what matters most to your business.

Founded in 2017 by ServiceNow leaders and Automated Testing Framework (ATF) experts who have decades of experience in the ServiceNow ecosystem, the DotWalk team partners with enterprise organizations to simplify tedious, time-consuming upgrades, reducing cost and freeing up time to focus on more business-critical initiatives.

In the episode, Jared will discuss:

His journey to setting up DotWalk,

Problems they are solving for customers,

What he’s learned doing business in the ServiceNow ecosystem,

How the ServiceNow platform has evolved,

What the future of ServiceNow looks like,

Key learns and advice in building a SaaS startup,

and The importance of mentoring and building strong relationships