6 Figure Creative

#379: The 6‑Star Client Experience That Doubles Referrals & Repeat Work

15 snips
Sep 9, 2025
Explore how to elevate your client interactions to a '6-star' level that encourages referrals and repeat business. Discover key strategies for thoughtful onboarding and offboarding that leave clients delighted. Learn about tactics to combat buyer’s remorse immediately after payment and the importance of post-project communication for lasting relationships. This engaging discussion reveals how even simple improvements can transform your freelance business and attract new clients effortlessly.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
ADVICE

Immediate Onboarding To Reduce Anxiety

  • Send a welcome video or voice note immediately after payment to reduce client anxiety.
  • Explain exactly what will happen, timelines, and how you'll work together so they feel confident.
ADVICE

Gather Only What’s Necessary

  • Build an onboarding form that gathers everything you need to start without follow-ups.
  • For high-value clients, research proactively and only ask minimal targeted questions.
ADVICE

Share A Project Roadmap

  • Create a roadmap document that outlines vision, deliverables, timeline, and expectations before work begins.
  • Use the kickoff call to resell the vision so clients are fully excited before you create deliverables.
Get the Snipd Podcast app to discover more snips from this episode
Get the app