

#379: The 6‑Star Client Experience That Doubles Referrals & Repeat Work
15 snips Sep 9, 2025
Explore how to elevate your client interactions to a '6-star' level that encourages referrals and repeat business. Discover key strategies for thoughtful onboarding and offboarding that leave clients delighted. Learn about tactics to combat buyer’s remorse immediately after payment and the importance of post-project communication for lasting relationships. This engaging discussion reveals how even simple improvements can transform your freelance business and attract new clients effortlessly.
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Immediate Onboarding To Reduce Anxiety
- Send a welcome video or voice note immediately after payment to reduce client anxiety.
- Explain exactly what will happen, timelines, and how you'll work together so they feel confident.
Gather Only What’s Necessary
- Build an onboarding form that gathers everything you need to start without follow-ups.
- For high-value clients, research proactively and only ask minimal targeted questions.
Share A Project Roadmap
- Create a roadmap document that outlines vision, deliverables, timeline, and expectations before work begins.
- Use the kickoff call to resell the vision so clients are fully excited before you create deliverables.