Product Thinking

Episode 254: Pushing Back on Unsustainable Workloads

30 snips
Oct 29, 2025
Managing overwhelming workloads as a product manager can feel impossible, especially when overseeing multiple teams. A senior manager shares their struggle with balancing responsibilities, resulting in compromises in quality. The conversation delves into prioritization frameworks that align with stakeholder expectations and the necessity of demonstrating capacity limits. Practical advice includes enabling development leads to take on more responsibilities and utilizing strategic staffing discussions to address workload challenges effectively. Tune in for invaluable insights!
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ADVICE

Make Stakeholders Prioritize Outcomes

  • Create a prioritization system that asks stakeholders to rank outcome dimensions, not individual tasks.
  • Show what fits within current capacity and what must be deprioritized or requires more PMs.
INSIGHT

Scope, Quality, Time Trade-Off

  • You can't sustainably maximize scope, quality, and speed simultaneously; something will slip.
  • In this case, broad scope diluted quality and caused mistakes that leadership must recognize.
ADVICE

Offer Clear Staffing Options

  • Present hiring options with clear trade-offs: one PM vs two, junior vs senior, manager vs IC roles.
  • Quantify what additional hires enable and the opportunity cost of not hiring them.
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