Customer Service Revolution 045: World Class Internal Culture
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy. John and Jess talk about how critical it is for companies to focus on creating a World-Class Internal Culture. This culture should be communicated from not only leadership to employees but employees to employees and department to department as well.
You will learn:
- Interdepartmental teamwork: compassion & empathy
- Clarify handoffs between departments
- Understand how your work impacts others
- Understand your internal customer
- Improve communication
- Day in the life of colleagues
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
The Customer Service Revolution book that has dozens of Never & Always examples created by our clients: https://thedijuliusgroup.com/product/the-customer-service-revolution/
If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
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