Sean shares how he used a phone answer service to qualify seller leads, giving him more time for other aspects of his business. The podcast discusses the benefits of being responsive, the training process for using Pat Live, the challenges of qualifying leads over the phone, lead generation sources, and the advantages of using an answering service for a land investing business.
Using an answering service like PatLive can help streamline a business and save time by promptly answering calls and recording important information in a CRM system.
Creating a clear script and providing detailed training to an answering service can ensure professional and efficient handling of calls, even if the service doesn't specialize in the specific industry.
Deep dives
Using an Answering Service for Land Investing Business
Sean, a guest on the podcast, discusses how he uses an answering service called PatLive for his land investing business. As a side gig, Sean needed to streamline his business and save time, so he decided to invest in a call center. By using PatLive, Sean was able to ensure that calls were answered promptly and that important information was recorded in his CRM system, such as REI Pebble. He emphasized the importance of spending money to make money and found that PatLive has been a valuable service for his business.
The Benefits and Training Process of Using PatLive
Sean explained that although PatLive doesn't specialize in land investing, it was still a good fit for his business. He had to create a clear script for the receptionists to follow, refining it over several iterations. The onboarding and training process required a specific and detailed script to capture the necessary information from callers. Sean also emphasized the importance of common sense and using PatLive's management and training to handle each call professionally and efficiently.
The Call Flow and Script for Seller Leads
Sean provided insights into the call flow and script used for seller leads. After an initial greeting and introduction to the company, the receptionists would ask if the caller received an offer in the mail. Depending on the response, the conversation would branch off into different paths, gathering information about the property and assessing potential issues like back taxes, utilities, and access. The script also included the important question of whether the caller had any other properties to sell. Finally, the receptionist would assure the caller that their information would be passed on and that they would be contacted within two working days.
Sean shares why he decided to step it up another level and bring on a phone answer service to pick up his call and qualify his seller leads. This helped Sean to buy back time so he can focus on other parts of his business as well.
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode