Understanding Employee Motivation and Role Fit

Employee motivation plays a crucial role in job performance, as illustrated by a case where an experienced sales employee struggled despite his qualifications. Upon exploring his motivations, it became clear that his passion had shifted from sales to a desire to help others, prompting a productive conversation about his changing values. By reassessing his role and transitioning him to a service position, he was able to thrive and contribute positively to the company. This example demonstrates that a mismatch between an employee's role and their intrinsic motivations can hinder performance, even when they align with company values.