What Happens When a Tech CEO Leads a Hotel Company - Ben Rafter, Springboard Hospitality

In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares his career journey from the tech industry to hospitality and his innovative approach to blending technology, transparency, and a guest-first mindset to turn challenges into opportunities.

We cover:

(01:08) Ben's start in hospitality

(04:09) Lessons from growing Aqua Hotels during the 2008 financial crisis

(06:01) Data and reports Ben focuses on

(08:16) Personal development and learning

(10:19) What's on Ben's mind these days

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands