Hospitality Daily Podcast
The Unexpected Intersection of Hospitality and Public Health - Marc Schwarz
Feb 12, 2025
Marc Schwarz, Director of Service at Thrive Hospitality, shares his unique insights gained from leading a task force for the Pennsylvania Department of Health during the pandemic. He discusses how hospitality principles can enhance public health efforts, particularly in contact tracing, emphasizing the power of human connection. Schwarz also offers innovative strategies for fostering team morale and support in remote work settings. He highlights the critical need for self-care in hospitality, advocating for mandatory breaks to enhance productivity and well-being.
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Quick takeaways
- Marc Schwartz leveraged his hospitality background to emphasize active listening and human connection in a remote public health team during the pandemic.
- By fostering a supportive team culture through daily roll calls and mandated breaks, Schwartz enhanced morale and promoted work-life balance among his team.
Deep dives
Transforming Challenges into Leadership Opportunities
Leading a remote team during the pandemic presented numerous challenges, but it also became an opportunity to apply hospitality principles in a new context. Mark Schwartz, overseeing a task force for the Pennsylvania Department of Health, faced the daunting task of guiding a team of contact tracers without established protocols or scripts. By relying on his hospitality background, he emphasized active listening and human connection, recognizing the emotional toll of the calls they were making. This approach not only supported his team but also allowed them to provide compassionate care to those in need during such a difficult time.
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