Hospitality Daily Podcast The Unexpected Intersection of Hospitality and Public Health - Marc Schwarz
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Feb 12, 2025 Marc Schwarz, Director of Service at Thrive Hospitality, shares his unique insights gained from leading a task force for the Pennsylvania Department of Health during the pandemic. He discusses how hospitality principles can enhance public health efforts, particularly in contact tracing, emphasizing the power of human connection. Schwarz also offers innovative strategies for fostering team morale and support in remote work settings. He highlights the critical need for self-care in hospitality, advocating for mandatory breaks to enhance productivity and well-being.
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Career Shift
- Marc Schwarz transitioned from the car business to hospitality.
- A connection at Land Rover led to a guest experience director role.
Pandemic Pivot
- In March 2020, Marc's hospitality job was paused due to the pandemic.
- Seeking to contribute, he took online courses in epidemiology and contact tracing.
Contact Tracing
- Marc joined the Pennsylvania Department of Health's COVID task force.
- He led a remote team of contact tracers, making difficult calls to inform and support individuals.