Discover exciting updates in Microsoft Teams for September 2024! The removal of general channels paves the way for improved call queues and intelligent meeting recaps. Teams Rooms get a boost with new recording options and certified devices for a seamless experience. Stay tuned for upcoming events like Loop 2.0 and Metaverse 1, along with community engagements and the latest Microsoft 365 Copilot features. There's something for everyone in this month's updates!
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Quick takeaways
The elimination of the General Channel feature is aimed at streamlining team creation and necessitates users to adapt their workflows.
Upcoming enhancements like intelligent meeting recaps and callback options in call queues illustrate Microsoft's commitment to improving user experience.
Deep dives
Changes to Microsoft Teams General Channels
Microsoft Teams is eliminating the General Channel feature, a staple since its inception. Users can now rename their existing General Channels to something else, as they will not have the option to revert back to 'General' once renamed. This change aims to streamline the process of creating teams and has been communicated as an important adjustment for users. The update is expected to take effect in September, prompting users to adapt to a new workflow when establishing their teams.
New Features in Call Queues and Intelligent Meeting Recap
A notable enhancement in call queues includes the ability for users to request a callback instead of waiting on hold. This feature, which aims to improve user experience, is currently in development with upcoming documentation yet to be released. Additionally, intelligent meeting recap will now be available for ad hoc meetings, allowing users to receive AI-generated summaries after both scheduled and unscheduled calls. These advancements reflect Microsoft's ongoing efforts to elevate the functionality and efficiency of Teams.
Updates to Town Hall and Engagement Features
Microsoft is continually enhancing the Town Hall and Webinar features, introducing intelligent recap for unscheduled Town Halls and enabling reactions during events. The addition of a Graph API allows for better event management, while the ability to export Q&A sessions into CSV format is designed for follow-up engagement. Furthermore, the rollout includes multiple updates to increase the usability of these platforms, demonstrating Microsoft's commitment to improving user interaction and experience within their communication tools. These initiatives underscore the importance of user feedback and the need for ongoing innovation in digital engagement.
Microsoft Teams Intelligent recap coming for ad-hoc meetings and calls
Teams Client Updates Channel Improvements
5 Town hall Updates
Additional languages - Copilot for Microsoft 365
CNS Retirement Updates - old phones will get an update
6 Microsoft Teams Rooms Updates
New Certified Devices
Events
Thanks to Pure IP, this month's benefactor, for your support of Empowering.Cloud and the community.
Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud
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