ServiceNow Series E81: Tricia Gilbert, ServiceNow Practice Head at Fujitsu North America

Today's guest is Tricia Gilbert, ServiceNow Practice Head at Fujitsu North America. Fujitsu's purpose is to make the world more sustainable by building trust in society through innovation. To fulfill this purpose, Fujitsu enhance their ability to stay in tune with global society, while continuing to make agile changes and create value. They offer a broad range of products, services and solutions, and have approximately 130,000 employees supporting customers in 180 countries.

Tricia loves to take a customer centric approach to drive business and digital transformation for their clients. In the world of service differentiation, she has learned to build trust with clients and peers by fostering a collaborative space to work or play. She is happiest when she hears that her team provided value. Tricia is continuously looking for ways to to enhance client success for the both current and future state.  She loves watching people get excited about innovation and finding ways to elevate 'work happiness'.

In the episode, Tricia will discuss:

How she got into the world of ServiceNow,

Her role and responsibilities at Fujitsu,

Managing people and their expectationsion journey,

Managing people and their expectations

The importance of an engagement model, and

Early career challenges she learned from