Unlocking the Secrets of Dealing with Difficult People with Dr. Rick Brinkman | The Good Leadership Podcast #86

Dr. Richard Brinkman is the developer of Conscious Communication® and shares human behavior insights and content-rich communication strategies, which helps organizations improve leadership performance and apply principles of Conscious Communication® to improve their bottom-line results. This effective approach to communication has been delivered to millions of people through keynotes and training, radio, television, print interviews, and numerous award-winning books, videos, and audio programs.

Dr. Brinkman is also the author of numerous books including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages.

Dr. Rick Brinkman's Books: https://www.amazon.com/Books-Dr-Rick-Brinkman/s?rh=n%3A283155%2Cp_27%3ADr.+Rick+Brinkman

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Learn more about IMS and future sessions with thought leaders like Dr. Rick Brinkman: ims-online.com

Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm

Relevant IMS Leadership and Management Articles - blog.ims-online.com

Connect on LinkedIn - linkedin.com/in/charlesagood

Chapters:

(00:00) Dr. Rick Brinkman background

(03:03) Tool: 4 positive intents

(05:26) Tool: 3 zones of cooperation

(09:52) Difference between tank behavior and grenade behavior

(12:03) Tool: Blending technique to deal with difficult behaviors

(13:38) Blending in different modes

(15:31) Active listening

(19:47) Issue of snipers

(22:31) 2 steps to deal with snipers: call attention and do reconnaissance

(25:42) Dealing with stress from sniping

(28:16) Problem with Tank Behavior and Grenade Tantrum

(30:17) Tool: Timeouts for grenade tantrums

(32:16) Difference in behavioral definitions creates conflicts

(34:00) 5 human behaviors that create conflict

(36:45) Know it all behavior

(39:14) Tool: Techniques to deal with know it all behavior

(43:02) Dealing with whining behavior

(44:55) Tool: Strategies to solve the problem of whining

(48:57) How to draw the line when everything fails

(50:45) Tip: Visual communication to combat negativity

(52:33) Conclusion