Reid Holmes’ Brand Appreciation Pyramid offers a clear framework for building deeper consumer relationships by moving beyond surface-level messaging. The base of the pyramid—what you say—focuses on the words and promises a brand uses to connect with its audience. While important, Holmes emphasizes that messaging alone isn’t enough to foster lasting loyalty.

The second level—what you do—captures how a brand acts on its promises through consistent, meaningful customer experiences. But it’s at the top of the pyramid—what you solve—that true emotional differentiation occurs. Holmes argues that when brands tackle real, often overlooked problems for their customers, they create not just loyalty, but advocacy.

To put these ideas into action, Holmes encourages brands to think more deeply about the problems they can meaningfully solve for their audiences. If you're looking to elevate your brand with purpose and emotional impact, visit his website to learn more about his work. For practical tools and inspiration, download his free branding toolkit—your first step toward building a brand that makes people feel truly valued.

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Reid Holmes on Appreciative Branding and the Power of Emotional Differentiation