How Attentive Listening & Autonomy Are the Secrets to Our Five-Star Service - Gregory Day, Malibu Beach Inn

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how listening attentively to guests and empowering staff to act with autonomy define his approach to five-star hospitality. Building on yesterday’s discussion about the Malibu Beach Inn’s turnaround, Gregory explains how a culture of trust and responsiveness enables his team to deliver deeply personal guest experiences. You’ll also hear a story from Josiah’s own stay that illustrates how this philosophy comes to life in practice.

For hospitality professionals aiming to elevate service and strengthen guest relationships, this episode offers a practical look at what world-class hospitality really looks like today.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands