CM 183: Therese Huston On Getting Feedback Right

Most of us are hungry for feedback. Whether it's from bosses, teachers, family, or friends, we know it's the key to getting better. And the research supports this: frequent, effective feedback improves our motivation and our performance. Yet, when we become managers, we often forget this lesson, which means most of the people we manage don't get enough feedback. And it's not because we don't think it helps. It's often because we're afraid. We worry about hurting people's feelings, demotivating them, or creating conflict. That's why I wanted to read Therese Huston's latest book, Let's Talk: Make Effective Feedback Your Superpower. What I like about her approach is how she humanizes feedback. She asks us to think about our goals. Why are we sharing this feedback, with this particular person, at this time? Then she asks us to think about what's in it for them to receive our feedback. The result is a genuine conversation. It starts with us sharing why we care about their growth and development. It continues with us sharing the challenge or gap as we see it. Then it means listening to understand their point of view, so that we can work together on a solution. Approaching feedback this way can break down barriers. It can also help us overcome our hesitation. Ultimately, it can lead to stronger relationships and higher quality work.  Therese was the founding director of the Center for Faculty Development at Seattle University. She's written for The New York Times and Harvard Business Review. I spoke to Therese on the podcast about her previous book, How Women Decide. Episode Links Avraham N. Kluger Why Do So Many Managers Avoid Giving Praise by Jack Zenger and Joseph Folkman Nine Lies about Work by Marcus Buckingham and Ashley Goodall The Ideal Praise-to-Criticism Ratio by Jack Zenger and Joseph Folkman The Progress Principle by Teresa Amabile and Steven Kramer The 1, 2, 3 Newsletter 6 Things Employees Want to Hear from Their Bosses The Little Things that Make Employees Feel Appreciated by Kerry Roberts Gibson, Kate O'Leary, and Joseph R. Weintraub Research: Men Get More Actionable Feedback Than Women by Elena Doldor, Madeleine Wyatt, and Jo Silvester Why Most Performance Evaluations are Biased and How to Fix Them by Lori Nishiura Mackenzie, JoAnne Wehner, Shelley J. Correll Shelley Correll Katherine Hilton and Stanford Researcher Examines How People Perceive Interruptions in Conversation  Michael Bungay Stanier Crucial Conversations Our Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. How to Support Us If you'd like to support the show, please rate and review us on iTunes or wherever you subscribe, and tell a friend or family member about the show. Ways to Subscribe Click here and scroll down to see a sample of sites where you can subscribe.