Category Visionaries Jonathan Corbin, CEO and Co-Founder of Maven AGI: $28 Million Raised to Build the Future of Customer Experience
Sep 12, 2024
29:47
Welcome to another episode of Category Visionaries — the show that explores GTM stories from tech's most innovative B2B founders. In today's episode, we're speaking with Jonathan Corbin, CEO & Co-Founder of Maven AGI, a customer experience platform that's raised $28 Million in funding.
Here are the most interesting points from our conversation:
- The Maven AGI Vision: Jonathan discusses how Maven AGI was founded to revolutionize customer experience by leveraging large language models, aiming to provide seamless and instant customer support.
- Lessons from HubSpot: Jonathan shares insights from his time at HubSpot, focusing on building a strong company culture and the importance of creating "wow" moments for customers to ensure ongoing product engagement.
- Challenges in Customer Experience: He highlights the common issues in customer experience management, particularly the fragmentation of data across various systems, leading to poor customer journeys.
- The Role of AI in Customer Support: Jonathan explains how Maven AGI uses AI agents to address customer inquiries with a 93% success rate, reducing the need for human intervention and enhancing customer satisfaction.
- Navigating Market Complexity: Maven AGI positions itself as a horizontal solution, capable of solving customer experience challenges across multiple verticals, making it a versatile tool for businesses of all sizes.
- Marketing Strategy Insights: Jonathan discusses Maven AGI’s evolving marketing strategy, emphasizing the importance of showcasing customer success stories to demonstrate the platform's value.
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