Craft Robust Decision-Making Processes With ‘Decision Shapers’
Dec 31, 2024
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Noha Samara, a Gartner senior director analyst and expert in supply chain planning, shares her insights on evolving decision-making processes. She introduces the concept of 'decision shapers' and their three crucial personas: the codebreaker analytically sifting through data, the alchemist translating it into actionable insights, and the storyteller who communicates effectively with diverse audiences. They discuss the pivotal role of AI in enhancing these processes and offer essential recommendations for supply chain leaders aiming to foster robust decision-making.
Decision shapers leverage personas like the codebreaker and alchemist to transform data into actionable insights within supply chain planning.
Effective storytelling is crucial for supply chain leaders to communicate complex data in a relatable manner, fostering stakeholder engagement.
Deep dives
The Concept of Decision Shapers
The idea of a decision shaper is introduced as a crucial role in modern supply chain planning, highlighting the need for structured decision-making in an increasingly complex business landscape. With 71% of organizations acknowledging the heightened complexity in their decisions, reliance on intuition can lead to ineffective outcomes. Decision shapers are defined as individuals who analyze data, transform insights into intelligent choices, and communicate these effectively across the organization. This approach aims to guide decision-makers towards informed actions rather than relying solely on past experiences or gut feelings.
Roles of the Codebreaker and Alchemist
The roles of the codebreaker and alchemist are essential personas that planning leaders must adopt to maximize their influence within their organizations. The codebreaker focuses on leveraging data to derive critical insights that align with strategic business objectives, emphasizing the importance of understanding data's role in shaping decisions. Complementing this, the alchemist harnesses artificial intelligence to turn insights into actionable intelligence, showcasing the necessity for planning teams to be adept in AI technologies. Together, these personas enable planners to navigate complexities and drive more effective decision-making processes.
The Power of Storytelling in Decision Making
Storytelling is positioned as a vital skill for supply chain leaders, essential for influencing decisions and engaging diverse stakeholders. Effective storytellers can convey information in a way that resonates emotionally with their audience, which is crucial as they navigate the multifaceted dynamics of supply chain decisions. By utilizing data within a well-structured narrative, planners can better articulate challenges, opportunities, and solutions, enhancing the likelihood of buy-in from decision-makers. Ultimately, this approach encourages collaboration and a unified perspective among various departments involved in the decision-making process.
“Decision shapers,” supply chain planning leaders that leverage three personas to guide supply chain planning leaders’ decision making through informed, data-driven recommendations. (1:22)
The skills decision shapers leverage as part of the “codebreaker” persona to analyze and capitalize on key data points. (4:25)
How the “alchemist” persona, a combination of business acumen, adaptability and AI readiness that decision shapers use to turn data into intelligent insights. (7:56)
Ways the “storyteller” persona packages data and insights to meet audiences where they’re at with language that resonates with them. (13:42)
Essential recommendations for supply chain leaders that want to become decision shapers in their own organizations. (19:35)
In this episode of the Supply Chain Podcast, host Lindsay Azim discusses the impact “decision shapers” have on supply chain planning (SCP) with guest Noha Samara, a Gartner senior director analyst. The pair explore their shared research into the current state of SCP, and how SCP leaders can evolve their approach to it through data analysis, intelligent insights and robust communication. They close the show with recommendations for SCP leaders that want to affect similar changes in their own org.
About the Guest:
Gartner Senior Director Analyst Noha Samara covers several areas of supply chain planning. She has authored and coauthored numerous research on supply chain planning processes’ evolution, supply chain planning organization design and talent, and supply chain planning transformations. She joined Gartner in 2020 after a long career at several multinational organizations such as Procter & Gamble and Microsoft where she was leading different supply chain teams. Noha has been leading the supply chain planning track agenda at Gartner Symposium for the past couple of years and currently chairs the upcoming Supply Chain Planning Summits in 2025 and 2026.
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