#360 - Patient Safety and the Lean Approach: A Deep Dive with Mark Graban (My Favorite Mistake)

Description: Welcome to the podcast where we explore the journey to cultivating a culture of learning and innovation in diverse industries, with a special focus on healthcare. Today's guest is internationally recognized consultant, author, speaker, and podcaster, Mark Graban, bringing you enlightening conversations and insightful learnings.

In this engaging episode, Mark shares lessons and reflections from his extensive career, focusing on Lean management principles, continuous improvement, and cultivating an environment where employees feel safe to voice their mistakes and ideas. Our discussions often reflect on Mark's latest book, "The Mistakes That Make Us," emphasizing the necessity to learn from our failures for future success.

Episode topics range from building a culture of continuous improvement in your workplace to deriving lessons from Toyota's Lean management approach. We also delve into practical strategies for leaders to create a psychologically safe environment, fostering open dialogue about mistakes and innovative ideas. Moreover, we uncover why it's a mistake for executives to overanalyze every fluctuation in business metrics, introducing Process Behavior Charts as an effective tool for leadership.

We further explore critical issues around patient safety and healthcare quality. Mark brings to light the common causes of patient harm and discusses practical solutions to elevate healthcare standards. As an advocate of transparency, Mark emphasizes the importance of open discussions about mistakes to facilitate collective learning and improvement.

Through this podcast, Mark also shares his experience in brand-building through blogging and podcasting, giving listeners a behind-the-scenes look into his career journey.

Whether you're a seasoned professional or an aspiring leader, join us in our journey of turning mistakes into stepping stones towards success. Stay tuned!

To check out Mark's books, head on over to Amazon: https://amzn.to/3Cpdz4B

Disclaimer: Not advice. Educational purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not represent those of the host or show. Do your due diligence.

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