High-Touch Dentistry: Secrets to Personalized Patient Care That Lasts | Dr. Kris Bano | 585

The difference between good care and unforgettable care often comes down to one thing: personal touch.

In this episode, Michael brings on Dr. Kris Bano to unpack the revolutionary strategies behind his standout fee-for-service practice in southwest Michigan. Dr. Bano reveals how his team works in harmony, crafting a seamless, “high-touch” patient experience that starts with the initial phone call and extends well beyond the treatment room.

Dr. Bano’s journey is deeply personal, rooted in his passion for art and transforming smiles through cosmetic dentistry. Here, he shares the bold decision to eliminate all insurance contracts, putting personalized care above volume, and dives into the systems his practice uses to set itself apart: from detailed communication workflows and an innovative “triangle” approach to patient care, to smart tech adoption for marketing and call tracking. Hear Dr. Bano’s candid reflections on building a team based on empathy and continuous learning through coaching and how he balances being a leader, entrepreneur, and family man. He proves it’s possible to design a practice that is financially robust, patient-focused, and personally fulfilling.

What You'll Learn in This Episode:

• How a team of dentists with varied specialties collaborates for comprehensive care
• Why dropping insurance contracts can elevate patient relationships and practice vision
• The secret behind Dr. Bano’s “triangle” approach to personalized patient care
• Best practices for high-touch communication and efficient patient intake
• The key personality traits to look for when hiring exceptional team members
• How data-driven tools like CallRail enhance marketing and monitor patient calls
• Insights into choosing the right coaching or marketing agency for your practice
• Strategies for maintaining work-life balance as a dental practice owner
• The role of consistent vision and trust in building patient loyalty
• Actionable steps to becoming a high-performing, fee-for-service dental practice

Tune in now to discover how you can create a patient-focused dental practice (and a more balanced life) straight from Dr. Bano’s playbook!

‍

Sponsors:‍

CallRail: Call tracking + AI that turns calls into campaigns that convert, quality patients, and cost savings. Click our link to start a free trial today! https://www.callrail.com/dentalmarketer

Guest: Dr. Kris Bano

Practice Name: Centreville Family Dentistry

Check out Kris's Media:‍

Website: https://www.smilecentreville.com/

Instagram: https://www.instagram.com/kbdentistry/

YouTube: https://www.youtube.com/@ClinicalClimb

TikTok: https://www.tiktok.com/@drkrisbano

‍

Host: Michael Arias

Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍

Join this podcast's Facebook Group: The Dental Marketer Society

‍

Love the Podcast? Let Us Know How We're Doing on Apple Podcasts!

‍

‍