Talking Roadmaps Should ProductOps work the same way everywhere? | Chris Compston
Mar 14, 2025
Joining the conversation is Chris Compston, a seasoned Product Ops Consultant and Advisor who specializes in optimizing product operations for peak performance. He dives deep into the evolving role of ProductOps, advocating for a balance between user experience and operational efficiency. Chris explores the diverse structures of Product Operations across organizations and highlights the importance of tailored strategies. He also discusses vital backgrounds for ProductOps professionals and contrasts the unique challenges faced in B2B and B2C environments.
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What Is A Product?
- Chris shared an example from a food delivery service to define what "product" means.
- For them, the product was the final meal the customer cooks and eats, not just the app or ingredients.
When To Hire ProductOps?
- Organizations already do product operations in some form even in early stages.
- The need to hire product ops arises when operational work distracts teams from delivering customer value.
ProductOps Is Emerging Essential Role
- Product operations is becoming essential like UX design was 10-15 years ago.
- The role allows product teams to focus on delivering value rather than operational tasks.