Decoder with Nilay Patel Recode Decode: Brian Chesky
Nov 8, 2019
Brian Chesky, CEO and co-founder of Airbnb, shares insights on the evolution of his company amid challenges and crises. He discusses the tragic shooting incident at an Airbnb and the company’s new safety initiatives. Chesky emphasizes the need for accountability in Silicon Valley and recounts his past missteps as a leader. He highlights the unique experiences of hosts, including stays with a parrot and a ‘friendly ghost’. Their conversation touches on the ethical responsibilities of tech leaders and the human impact of their platforms.
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Orinda Incident
- A guest booked an Airbnb in Orinda, California, falsely claiming it was for family use.
- The guest then threw a large party that resulted in a mass shooting, prompting Airbnb to take action.
Management by Press Release
- Accelerate existing roadmaps and use public announcements to drive internal deadlines.
- This "management by press release" approach helps maintain momentum.
Early Airbnb Verification
- Airbnb's early growth led to a lag in implementing robust verification processes.
- Chesky admits to being naive and relying too heavily on reputation.