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Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
GA 488 | Learning to Manage People with Summer Davies
Aug 10, 2023
33:50
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Quick takeaways
- Frontline managers play a crucial role in organizations, and developing their managerial skills, such as diagnosing team members' skill levels and creating a trusting environment, is essential for creating engaged and thriving teams.
- Micromanagement can be detrimental to the workforce, leading to disengagement and reduced productivity. Managers should focus on diagnosing skill levels, adjusting their approach, and empowering team members to foster autonomy and create a more productive workforce.
Deep dives
The Importance of Frontline Managers
Frontline managers play a crucial role in organizations as they are closest to the employees who interact with customers and products daily. Their knowledge and insights can contribute to driving innovation, productivity, and addressing concerns. However, many managers are promoted based on technical skills rather than managerial competencies, which can lead to challenges. Effective managers need to be able to diagnose the skill level of their team members, adjust their approach accordingly, and create a trusting environment where individuals feel safe to be authentic. Developing these skills is essential for creating engaged and thriving teams, especially since only 23% of the workforce currently describes themselves as thriving.
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