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6min chapter
GA 488 | Learning to Manage People with Summer Davies
Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
Balancing Manager and Counselor: Importance of Trust and Communication
This chapter discusses the challenge of balancing the role of a manager and a counselor, emphasizing the importance of trust in building relationships with employees. It includes a powerful example from NASA's history, highlighting the consequences of a lack of trust and open communication in a corporate environment.
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