Today's guest is Aurélie Dardel, Principal Customer Success Architect at ServiceNow. Based in Virginia, Aurélie is an executive-Level Program Manager with more than 16 years of experience in business administration, finance and management, with a focus on contracting and program management and contracting. An excellent communicator and problem solver, she has a proven ability to deliver substantial revenue, productivity and quality procedures through well-managed projects and acquisition package development.

In this episode, Auréile discusses:

Her Digital Transformation journey to becoming a leader in ServiceNow,

Her role in guiding customers embrace the ServiceNow platform,

Case study: Empowering a Canadian customer's strategic CSM deployment,

Promoting proactive change, leveraging governance & innovation for growth,

Driving value realization, setting objectives & using KPIs for continuous optimization,

ServiceNow’s aim for $20bn revenue, emphasizing delivery excellence & customer support,

Advice to dream big, embrace failure, prioritize self-care & surround yourself with smart people