Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top metrics for a Chief Customer Officer to use presenting to the board and to report to the executive team when the CCO has responsibility for: 1) Customer Success; 2) Professional Services and; 3) Customer Support

Net Revenue Retention
Gross Revenue Retention
Customer Health Score
Billable PS Revenue
Billable Utilization
Gross Margin
Cases per Agent
Post Case Closed CSAT
Deflections

Those these are the high level metrics for a CCO, each function will have more detailed lagging and leading indicator metrics that Dave and Ray will cover in subsequent episodes of SaaS Talk with the Metrics Brothers.

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Top Metrics for a Chief Customer Officer