The Josh Bersin Company

Bonus Episode: What Happened To Our Sense Of Trust?

Mar 8, 2025

Trust is dwindling globally, especially in corporate environments. Many employees feel disconnected from their leaders, with a striking lack of confidence in CEOs. The podcast delves into three dimensions of trust and the crucial role it plays in leadership and organizational success. Key strategies for building trust include active listening and fostering open communication. Real-world examples highlight the fallout when trust is compromised, making a compelling case for why leaders must prioritize rebuilding this essential quality.

16:11

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Quick takeaways

The decline of trust in institutions, as highlighted by the Edelman Trust Barometer, reflects a broader crisis impacting both societal and organizational dynamics.

To rebuild trust within organizations, leaders must focus on authenticity, ethical values, and active listening to foster open communication and respect.

Deep dives

The Erosion of Trust in U.S. Institutions

Trust in U.S. institutions has significantly diminished, impacting perceptions both domestically and internationally. European conversations reveal a collective uncertainty regarding the reliability of the U.S. as a partner, especially in the face of political discord and leadership issues. According to the Edelman Trust Barometer, institutions such as the Supreme Court and various governmental branches have experienced increased skepticism, reflecting broader concerns about the integrity of American democracy. This decline is not solely attributed to any single political figure but is indicative of a larger crisis that includes the fallout from the pandemic and changing global dynamics.

Intro

5min

The Essence of Trust in Leadership and Its Impact on Organizations

7min

Building Trust Through Listening and Awareness

4min

After an intense week in Europe at an HR Technology conference, I want to share my deep perspectives on Trust, which is in very short supply these days. Not only do European leaders mistrust the US right now, the Edelman Trust Barometer shows that 2/3 of employees no longer trust the CEOs of their own companies.

In an effort to help you think this through, I share the three dimensions of trust and give you some important things to think about in your own career and in your role as an HR professional, leader, friend, or advisor to other leaders in your company.

Additional Information

2025 Edelman Trust Barometer: A Crisis of Grievance

Citizenship At Work: Dealing With Politics Inside and Outside The Company (podcast)

Corporate Citizenship Defined: Trust, Inclusion, and Responsibility

Giving Voice to Values: Certificate Program in The Josh Bersin Academy