TED Business The secret ingredients of great hospitality | Will Guidara
Nov 27, 2023
Restaurateur Will Guidara shares his journey of creating extraordinary moments through human connection in the hospitality industry, starting with serving a two-dollar hot dog in his Michelin-rated restaurant. He emphasizes the importance of genuine hospitality, creating unique experiences, and the power of unreasonable hospitality. Guidara also explores the impact of small actions and gestures in creating joyous experiences and fostering connection among people.
AI Snips
Chapters
Transcript
Episode notes
The Hot Dog That Changed Everything
- Will Guidara's restaurant served a two-dollar New York hot dog to out-of-town guests craving street food.
- The hot dog became the highlight of their trip and sparked the concept of "unreasonable hospitality."
Hospitality Is Human Connection
- Hospitality is about making people feel seen, welcome, and a sense of belonging.
- Food and service are ingredients; the goal is to create human connection.
Three Keys to Unreasonable Hospitality
- Delivering "unreasonable hospitality" requires being present, caring deeply, and listening closely.
- Customize your gestures to individuals instead of treating people like commodities.